Privacy policy | Aurea Stella Travel

Effective Date: 28th March 2025

At Aurea Stella Travel ("we," "our," or "us"), we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website and services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect and process the following types of personal data:

Personal Identification Information: This may include your name, address, email address, phone number, and other contact details provided when booking or enquiring about travel services.
Payment Information: We collect payment details such as credit card numbers or bank account details when processing travel bookings through secure third-party payment gateways.
Travel Information: We may collect details such as passport information, travel preferences, travel itinerary, and booking history.
Technical Data: Information about how you access and use our website, such as IP address, browser type, and device information, through cookies and other tracking technologies.

2. How We Use Your Information

We process your personal data for the following purposes:

To Provide Services: To process your travel bookings, make reservations, and provide customer service related to your travel arrangements.
To Communicate with You: To send booking confirmations, updates, promotional emails, newsletters, and other communications relevant to your travel or our services.
For Marketing: To send you marketing materials based on your preferences and past travel experiences, unless you have opted out of such communications.
For Legal Compliance: To comply with legal obligations, enforce our terms and conditions, and protect our rights and the rights of others.

3. Legal Basis for Processing Your Data

Under the UK GDPR, we rely on the following legal bases to process your personal data:

Consent: You may provide your consent to receive marketing communications from us.
Contractual Necessity: We process your data to fulfil our contractual obligations with you (e.g., processing bookings or reservations).
Legal Obligation: We may process your data to comply with legal requirements (e.g., financial or tax regulations).
Legitimate Interests: We may process your data for our legitimate interests, such as improving our services or communicating with you about relevant offers.

4. How We Share Your Information

We may share your personal data in the following situations:

Third-Party Service Providers: We may share your data with trusted third-party providers such as airlines, hotels, car rental companies, and tour operators to fulfil your travel bookings.
Payment Processors: To process payments, we share payment information with secure third-party payment processors.
Legal Compliance: We may disclose your data if required by law or in response to a valid request by a governmental authority or law enforcement.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction.

5. Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements. After this period, we will securely delete or anonymise your data.

6. Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

Right to Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can request corrections if the data we hold is inaccurate or incomplete.
Right to Erasure: You can request the deletion of your data when it is no longer necessary for the purposes for which it was collected or if you withdraw your consent.
Right to Restrict Processing: You can request to limit the processing of your personal data in certain situations.
Right to Data Portability: You can request to receive your data in a structured, commonly used, and machine-readable format.
Right to Object: You can object to the processing of your personal data for marketing purposes or based on legitimate interests.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below.

7. Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your user experience on our website, analyze website traffic, and offer personalised content. You can control cookies via your browser settings, but disabling cookies may limit some functionality of the website.

For more information, please read our Cookies Policy.

8. Data Security

We implement reasonable security measures to protect your personal data from unauthorised access, loss, or alteration. However, please note that no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. International Transfers of Data

If you are located outside of the UK, please note that your personal data may be transferred to and processed in the UK or other countries where we or our service providers operate. We ensure that such transfers are made in compliance with applicable data protection laws and take necessary steps to protect your personal data.

10. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected personal data from a child under 16, we will take steps to delete that information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Effective Date" at the top will be updated. We encourage you to review this Privacy Policy periodically for updates.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

Aurea Stella Travel
admin@aureastellatravel.co.uk
[Insert Website URL]